Terms & Conditions

Cancellation Policy

If you are unable to attend your appointment for any reason please inform The Food Psychology Clinic by emailing info@thefoodpsychologyclinic.co.uk as soon as possible.  You must give at least 48 hours notice to cancel your appointment.  If you give less than 48 hours notice, you will be charged the full fee for your appointment. 

Whilst we endeavour not to cancel any appointments, where The Food Psychology Clinic is required to cancel your appointment for any reason, you will be given as much notice as is possible. 

Anti-Discrimination Policy

The Food Psychology Clinic is dedicated to ensuring a service which is accessible to everyone, regardless of age, gender, gender identity, sexual orientation, religion, race, marital status or disability.  

Privacy Policy
This privacy policy provides you with information as to how The Food Psychology Clinic will use and protect any personal information that you may share when using this website and when participating in therapy.  The Food Psychology Clinic is committed to protecting your personal information and privacy and will only use and information that you provide for those purposes set out in this privacy policy.  Please note that the Food Psychology Clinic may change this privacy policy from time to time and will update this page accordingly.  It is advisable to re-visit this page to ensure that you are happy with any updates that have been made to the privacy policy.  This policy is effective from the 1st January 2017. 

Security

The Food Psychology Clinic is dedicated to ensuring that your information is secure and protected.  To ensure that there is no authorised access to your information or disclose of this information, the Food Psychology Clinic has put in place appropriate electronic, physical and managerial procedures to protect your information, including the information that is collected online.  

The Food Psychology Clinic is registered with the Information Commissioner as a data controller and adheres to all of the requirements of this body and the Data Protection Act 1998.  In order to ensure the protection of the information that you provide both in the therapy sessions and online, we undertake the following actions:

  • we only collect personal information where strictly required and will delete or destroy this information where it is no longer necessary for the therapy;

  • we prioritise the confidentiality of all information provided to us (please see the confidentiality policy below);

  • we address and consider confidentiality and the privacy of information at every stage of this information being provided to us, both online and in therapy sessions; and

  • we ensure very high standards of practice when it comes to dealing with any information provided to us. 

The steps that we take to protect your personal information include the following:

  • any financial information, including credit card details, are destroyed or deleted as soon as they are processed;

  • notes taken during therapy sessions are handwritten and are stored in locked cabinets;

  • notes are written in a form which ensures that the client cannot be identified by anyone unintentionally readying the notes; and

  • all emails relating to the therapy are kept on a password protected computer and are deleted after the termination of the therapeutic relationship.

Confidentiality

Any information provided by you to The Food Psychology Clinic online or in therapy sessions will be treated as strictly confidential and will not be disclosed to any third party.   Please note however that the law and psychotherapy profession requires the disclose of your confidential information in the following limited circumstances:

  • where we have reason to suspect that you may cause or have knowledge which may lead to the harm of a child, vulnerable adult or other person;

  • where we reasonably suspect that you have been involved in or have knowledge of past or future criminal activities , including terrorism or money laundering and where such activities have not been resolved at law;

  • in the event of the sudden unavailability of a therapist for a long period of time, we may make your contact details available to the therapist’s supervisor in order to ensure that you can receive a continuous service; and

  • where we are otherwise required by law to disclose confidential information that is provided to us. 

 

Please note that hypnotherapists and psychotherapists are also supervised by other members of the profession.  For the purposes of this supervision, and in order to deliver the best possible service to you, certain confidential matters may also be discussed with such supervisors. 

Cookies

A cookie is a small file which requires permission from you in order to be stored on the hard drive of your computer.  If you agree for the cookie to be stored on your computer, the cookie will analyse web traffic and give you information on when you are visiting sites.   Cookies enable web applications to respond to you and your browsing habits.  The web application collects information about your needs and preferences and uses this to tailor operations to your requirements. 

We use traffic log cookies to identify which pages you are visiting and to analyse data about web page traffic.  We only use this information for statistical analysis and then remove the data from the system.  The purpose of these cookies is to provide you with a better service and website and to monitor which pages you find most useful.  

You can elect to either accept or decline cookies.  Many web browsers automatically accept cookies however you can modify your browser to decline cookies too.  A cookie does not give us any access any information about you or your computer beyond the data that you expressly elect to share with us. 

Links to other websites

This may website may contain links to other websites.  Once you use these links to leave this site, please note that we do not have any control over the other website that you have accessed or over the use of data provided on this website.  Any such websites are therefore not covered by this privacy statement and you are advised to consult the privacy statement detailed on the website in question for further information on how that website will store and process your data. 

Your personal information

The Food Psychology Clinic will not lease, distribute, sell or otherwise provide your personal information to any third parties unless we have your permission to do so or are required by law or any regulatory authority to do so.   If you subscribe to our mailing list we will use your personal details to send you information about The Food Psychology Clinic.

You may at any time, under the Data Protection Act 1998, request from us details of the personal information that we hold about you.  If you would like a copy of this information please email info@thefoodpsychologyclinic.co.uk.

 

If you believe that any information that we hold about you is incomplete or incorrect then please email us as soon as possible so that we can promptly correct any incorrect information. 

Website Terms of Use

By continuing to browse and use this website you are agreeing to comply with and to be bound by the terms and conditions of use and privacy statement contained on this page.  The term “The Food Psychology Clinic” or “us” or “we” refers to the owner of the website.  The term “you” refers to the user or viewer of our website.

Use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by “melwells.com” and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of “melwells.com”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, “melwells.com” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

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